IndiGo Travel Advisory

1. Current IndiGo Travel Situation

• IndiGo is undergoing major operational challenges, resulting in:
• Large scale flight delays and cancellations across India and on international routes
• Longer than-usual airport queues
• Slower check in and baggage processes
• Frequent flight rescheduling throughout the day
• The disruptions are linked to crew availability issues and changes to crew duty-time regulations, which have reduced flight capacities for several weeks.
• These operational challenges affect both domestic and international flights departing from India.
• Airports most impacted: Delhi, Mumbai, Bengaluru, Hyderabad, Pune, Chennai, Kolkata, Ahmedabad.
• Passengers are advised to stay updated as schedules may change even close to departure time.

2. Key Advisory for All IndiGo Passengers

• IndiGo recommends all travelers follow these instructions during this period:
• Check Flight Status Frequently
• Verify your PNR on the IndiGo app or website before leaving for the airport.
• Recheck again upon reaching the terminal, as gate and timing updates are common.
• Arrive Early for Your Flight
• Domestic: Reach 2.5 hours before departure
• International: Reach 3.5 hours before departure
• High passenger traffic and operational stress are causing extended wait times at security and baggage counters.
• Be Ready for Flight Changes
• Passengers should expect:
• Delays ranging from 30 minutes to several hours
• Flight cancellations with rebooking options
• Gate changes at busy airports
• Limited availability on alternate flights during peak hours
• IndiGo may offer:
• Free date change
• Alternate flight options
• Refunds for cancelled flights (depending on fare rules)

3. Updated IndiGo Check-in Guidelines

• Web Check in
• IndiGo strictly advises passengers to complete web check-in before arriving at the airport.
• Available from 48 hours to 1 hour before departure
• A digital or printed boarding pass is required for airport entry in many cities
• A screenshot of your boarding pass is also acceptable
• Baggage Drop Timings
• Domestic: Baggage drop closes 60 minutes before departure
• International: Baggage drop closes 75 minutes before departure
• Seat Selection
• Free seats may be limited during disruptions
• Paid seat selection is recommended if you need specific preferences

4. Baggage Rules (Updated for Domestic & International)

• Cabin Baggage Allowance
• Maximum: 7 kg
• One small personal item allowed (laptop bag, handbag)
• Checked Baggage
• Domestic: 15–20 kg (depending on fare type)
• International: 20–30 kg (varies by route)
• Oversized or excess baggage must be purchased online to avoid delays at the counter.
• Important Baggage Notes
• Power banks are not allowed in checked baggage
• Liquids in cabin baggage must follow security limits
• Smart baggage must have removable batteries

5. IndiGo Travel Advisory for Domestic Passengers

• Domestic travelers should note:
• Expect crowded terminals and extended security wait times
• Fog season (December - January) may cause additional delays in North India
• Early morning flights from Delhi, Lucknow, Jaipur, Chandigarh and Amritsar are most affected
• Check gate changes frequently inside the airport
• Domestic Advisory Summary
• Reach early
• Keep digital boarding pass ready
• Stay flexible with travel timings
• Secure seats and baggage in advance

6. IndiGo Travel Advisory for International Passengers

• International flyers should follow these guidelines:
• Document Requirements
• Valid passport
• Visa (where applicable)
• Destination-specific travel forms
• Return or onward ticket for certain countries
• Airport Processing Time
• Immigration queues may be longer due to increased passenger load
• Arrive 3 to 3.5 hours before departure
• Recheck baggage rules as international routes have varying allowances
• Connections Advisory
• If you have connecting flights (especially long-haul), allow extra buffer
• Many international passengers have been missing connections due to delays
• Health & Safety Requirements
• Some countries still require vaccination proof or travel declarations
• Check rules at least 48 hours before departure

7. Fog Season Advisory (Dec - Jan)

• IndiGo has issued special guidance for winter operations:
• Northern India experiences heavy fog during early mornings
• Flights may be delayed, rescheduled or diverted
• CAT III-compliant aircraft may operate, but delays are still normal
• Passengers should avoid tight itineraries during winter travel

8. Special Assistance & Passenger Support

• IndiGo continues to offer:
• Wheelchair assistance
• Support for senior citizens
• Unaccompanied minor service
• Medical travel support
• Priority check in (for eligible passengers)
• Request assistance at least 48 hours before travel.

9. Tips to Make Your Journey Easier

• Carry a power bank
• Keep medications in hand baggage
• Download the IndiGo app for instant updates
• Use airport display screens to track gate changes
• Avoid last-minute baggage repacking at terminals
• Maintain extra time for connecting flights

10. Official Advisory Summary

• What IndiGo Passengers Must Remember
• Flights are experiencing significant delays and cancellations
• Check flight status before exiting home
• Reach early and follow updated check-in timelines
• Keep all travel documents ready
• Expect heavy crowds at major airports
• Stay flexible with travel schedules
• This advisory aims to help IndiGo travelers stay prepared and informed during this disruption period.