indigo customer care

IndiGo Travel Advisory

IndiGo Travel Advisory - Latest Update

Important Information for IndiGo Domestic & International Passengers This advisory aims to guide IndiGo passengers with the latest and most accurate travel information during the ongoing operational disruptions. It is designed to support both domestic and international travelers, helping them stay updated, avoid delays and understand essential travel rules before arriving at the airport.

1. Current IndiGo Travel Situation

  • IndiGo is undergoing major operational challenges, resulting in:
  • Large scale flight delays and cancellations across India and on international routes
  • Longer than-usual airport queues
  • Slower check in and baggage processes
  • Frequent flight rescheduling throughout the day
  • The disruptions are linked to crew availability issues and changes to crew duty-time regulations, which have reduced flight capacities for several weeks.
  • These operational challenges affect both domestic and international flights departing from India.
  • Airports most impacted: Delhi, Mumbai, Bengaluru, Hyderabad, Pune, Chennai, Kolkata, Ahmedabad.
  • Passengers are advised to stay updated as schedules may change even close to departure time.

2. Key Advisory for All IndiGo Passengers

  • IndiGo recommends all travelers follow these instructions during this period:
  • Check Flight Status Frequently
  • Verify your PNR on the IndiGo app or website before leaving for the airport.
  • Recheck again upon reaching the terminal, as gate and timing updates are common.
  • Arrive Early for Your Flight
  • Domestic: Reach 2.5 hours before departure
  • International: Reach 3.5 hours before departure
  • High passenger traffic and operational stress are causing extended wait times at security and baggage counters.
  • Be Ready for Flight Changes
  • Passengers should expect:
  • Delays ranging from 30 minutes to several hours
  • Flight cancellations with rebooking options
  • Gate changes at busy airports
  • Limited availability on alternate flights during peak hours
  • IndiGo may offer:
  • Free date change
  • Alternate flight options
  • Refunds for cancelled flights (depending on fare rules)

3. Updated IndiGo Check-in Guidelines

  • Web Check in
  • IndiGo strictly advises passengers to complete web check-in before arriving at the airport.
  • Available from 48 hours to 1 hour before departure
  • A digital or printed boarding pass is required for airport entry in many cities
  • A screenshot of your boarding pass is also acceptable
  • Baggage Drop Timings
  • Domestic: Baggage drop closes 60 minutes before departure
  • International: Baggage drop closes 75 minutes before departure
  • Seat Selection
  • Free seats may be limited during disruptions
  • Paid seat selection is recommended if you need specific preferences

4. Baggage Rules (Updated for Domestic & International)

  • Cabin Baggage Allowance
  • Maximum: 7 kg
  • One small personal item allowed (laptop bag, handbag)
  • Checked Baggage
  • Domestic: 15–20 kg (depending on fare type)
  • International: 20–30 kg (varies by route)
  • Oversized or excess baggage must be purchased online to avoid delays at the counter.
  • Important Baggage Notes
  • Power banks are not allowed in checked baggage
  • Liquids in cabin baggage must follow security limits
  • Smart baggage must have removable batteries

5. IndiGo Travel Advisory for Domestic Passengers

  • Domestic travelers should note:
  • Expect crowded terminals and extended security wait times
  • Fog season (December - January) may cause additional delays in North India
  • Early morning flights from Delhi, Lucknow, Jaipur, Chandigarh and Amritsar are most affected
  • Check gate changes frequently inside the airport
  • Domestic Advisory Summary
  • Reach early
  • Keep digital boarding pass ready
  • Stay flexible with travel timings
  • Secure seats and baggage in advance

6. IndiGo Travel Advisory for International Passengers

  • International flyers should follow these guidelines:
  • Document Requirements
  • Valid passport
  • Visa (where applicable)
  • Destination-specific travel forms
  • Return or onward ticket for certain countries
  • Airport Processing Time
  • Immigration queues may be longer due to increased passenger load
  • Arrive 3 to 3.5 hours before departure
  • Recheck baggage rules as international routes have varying allowances
  • Connections Advisory
  • If you have connecting flights (especially long-haul), allow extra buffer
  • Many international passengers have been missing connections due to delays
  • Health & Safety Requirements
  • Some countries still require vaccination proof or travel declarations
  • Check rules at least 48 hours before departure

7. Fog Season Advisory (Dec - Jan)

  • IndiGo has issued special guidance for winter operations:
  • Northern India experiences heavy fog during early mornings
  • Flights may be delayed, rescheduled or diverted
  • CAT III-compliant aircraft may operate, but delays are still normal
  • Passengers should avoid tight itineraries during winter travel

8. Special Assistance & Passenger Support

  • IndiGo continues to offer:
  • Wheelchair assistance
  • Support for senior citizens
  • Unaccompanied minor service
  • Medical travel support
  • Priority check in (for eligible passengers)
  • Request assistance at least 48 hours before travel.

9. Tips to Make Your Journey Easier

  • Carry a power bank
  • Keep medications in hand baggage
  • Download the IndiGo app for instant updates
  • Use airport display screens to track gate changes
  • Avoid last-minute baggage repacking at terminals
  • Maintain extra time for connecting flights

10. Official Advisory Summary

  • What IndiGo Passengers Must Remember
  • Flights are experiencing significant delays and cancellations
  • Check flight status before exiting home
  • Reach early and follow updated check-in timelines
  • Keep all travel documents ready
  • Expect heavy crowds at major airports
  • Stay flexible with travel schedules
  • This advisory aims to help IndiGo travelers stay prepared and informed during this disruption period.
Have Questions? We are here to Help!

IndiGo FAQs

IndiGo's official email ID is nodalofficer@goindigo.in and appellateauthority@goindigo.in.
You can contact IndiGo's customer support team here in India: 0124-6173838, 0124-4973838.
You can share your feedback/complaints/suggestions to reach out to our customer support team, please check out this link https://www.goindigo.in/contact-us/feedback.html.
You can log in to your IndiGo account by clicking Login on the homepage.
You can share your feedback, complaints, or suggestions by sending an SMS to 566772. The message should be in the following format: FEEDBACK <space> PNR <space> comments.