Refund Policy - Express Web Check-in Subscription
Overview
Express Web Check-in is a subscription-based service designed to make airline web check-in faster and more convenient. Since this service involves immediate access to digital features and time-sensitive processing, refunds are handled under specific conditions outlined below.
Subscription Payments
- Subscription fees are charged in advance for the selected billing cycle.
- Pricing may vary based on plan or promotional offers and is subject to change.
- Access to Express Web Check-in features starts immediately after successful payment.
Refund Eligibility
Refunds may be considered only in the following cases:
- The Express Web Check-in service was not activated due to a technical issue from our side.
- The service could not be delivered as described because of a system error or platform failure.
- A duplicate payment was made for the same subscription period.
Non Refundable Cases
Refunds will not be provided in the following situations:
- The subscription has already been used, partially or fully.
- Web check-in fails due to airline restrictions, schedule changes, seat availability or airline system issues.
- Incorrect passenger details, booking information or last-minute user changes.
- User decides to cancel the subscription after activation.
- Failure to complete web check-in due to reasons beyond our control.
Airline Dependency Disclaimer
Express Web Check-in depends on airline systems and policies. We do not guarantee successful check-in in cases where airlines restrict or block web check-in for operational or regulatory reasons.
Refund Request Process
If you believe you are eligible for a refund:
- Contact our support team within 7 days of the transaction.
- Provide booking details, registered email and payment reference.
- All requests will be reviewed, and a decision will be communicated within a reasonable time.
Processing Time
Approved refunds will be processed to the original payment method. Processing timelines may vary depending on banks or payment gateways.
Policy Updates
We reserve the right to update or modify this refund policy at any time without prior notice. Changes will be effective once published on the website.
Contact Us
For any enquiries, refund requests, or support-related questions, please email us at info@webcheckin.info.
