indigo customer care

IndiGo Latest News

Stay informed with the most recent developments affecting IndiGo flights across India and on international routes.

1. Large Scale IndiGo Flight Delays & Cancellations Continue

  • IndiGo is currently facing widespread disruptions across its network due to crew availability challenges and new duty time regulations. Hundreds of domestic and international flights have been affected daily.
  • What this means for passengers:
  • Longer waiting times at airports
  • Higher chances of last minute rescheduling
  • Limited alternate flight options during peak hours
  • Travellers should check flight status frequently and arrive early to avoid inconvenience.

2. IndiGo Working to Stabilize Operations

  • The airline has announced that it is taking corrective measures such as:
  • Adjusting crew rosters
  • Reducing flight loads
  • Deploying standby teams where possible
  • While improvements are expected gradually, IndiGo has indicated that full operational stability may only return by February 2026.

3. Peak Fog Season to Impact Northern India Flights

  • With winter setting in, dense fog in Delhi, Lucknow, Patna, Amritsar, Jaipur and Chandigarh is expected to cause additional delays. Early morning flights are most vulnerable to:
  • Delays
  • Diversions
  • Cancellations
  • Passengers traveling from or through northern India should monitor weather updates closely.

4. High Passenger Traffic at Major Airports

  • Airports including Delhi, Mumbai and Bengaluru have issued advisories noting:
  • Heavy congestion at check-in
  • Longer security queues
  • Slower baggage processing
  • IndiGo passengers are strongly encouraged to:
  • Use web check-in
  • Reach airports earlier than usual
  • Keep boarding passes ready for quick entry

5. IndiGo Issues Guidelines for International Travellers

  • Due to ongoing disruptions, IndiGo has updated its guidance for passengers on overseas routes:
  • Verify visa and travel document requirements early
  • Reconfirm connecting flights, especially long-haul segments
  • Keep return/onward tickets ready if required by the destination country
  • Arrive 3 to 3.5 hours before departure for immigration processing
  • This is especially important for travellers flying to the Middle East, Southeast Asia and Europe.

6. IndiGo Enhances Customer Support Channels

  • To handle increased passenger queries, IndiGo has strengthened:
  • Call center capacity
  • Chat support on the mobile app
  • Dedicated airport counters for rebooking
  • Real-time updates via SMS and email
  • Passengers should keep their PNR and registered mobile number handy for faster support.

7. Refund & Rebooking Options Expanded

  • IndiGo is offering passengers more flexibility during this disruption period:
  • Free rebooking on available flights
  • Refund options for cancellations
  • Date-change flexibility for impacted routes
  • Not all fare categories include full benefits, so checking fare rules is recommended.

8. Additional Safety & Security Checks at Airports

  • Due to increased traffic and operational strain, airports have stepped up:
  • Baggage screening
  • Cabin baggage checks
  • Gate verification procedures
  • IndiGo recommends passengers avoid carrying restricted items and follow baggage guidelines carefully to prevent delays.
Have Questions? We are here to Help!

IndiGo FAQs

IndiGo's official email ID is nodalofficer@goindigo.in and appellateauthority@goindigo.in.
You can contact IndiGo's customer support team here in India: 0124-6173838, 0124-4973838.
You can share your feedback/complaints/suggestions to reach out to our customer support team, please check out this link https://www.goindigo.in/contact-us/feedback.html.
You can log in to your IndiGo account by clicking Login on the homepage.
You can share your feedback, complaints, or suggestions by sending an SMS to 566772. The message should be in the following format: FEEDBACK <space> PNR <space> comments.