Explore Sita Air web customer-care services
For assisting customers and addressing all inquiries, Sita Air welcomes contact through various avenues. On one hand, customers can reach the centralized Customer Care unit by calling +977 1-4417354 for prompt support. Those with questions concerning northern India flight operations have another suitable option—connecting with the regional North India Office via phone at +91 124 4419687 or email at info@sitaair.com. Meanwhile, corporate clients and partners with business-related items can phone the main Corporate Office at +977 1-4417354 or send a fax to +977 1-4479610, alternatively emailing info@sitaair.com. Throughout the standard work week from Mondays to Fridays, customer support is available between 9:00 am to 5:00 pm within Nepalese Standard Time. For assistance that cannot wait until the next business day, clients are welcome to contact the aforementioned numbers during operating hours.
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Sita Air FAQs
Sita Air offers a refund policy for customers who have complaint and requested refund for an unused ticket. The refund policy may vary depending on the airline and ticket fare. Please contact your purchase airline for more information.,
You can contact Sita Air customer care by using our online contact form, dialing our toll free number or sending us an email.,
Sita Air follows the guidelines of the Civil Aviation Authority in regards to flight cancellations and delays. In such cases, we provide a full refund of ticket fare or suitable replacement. Please review our Cancellation & Delay Policy for more details.,
Yes, passengers under the age of 18 must present a valid photo ID at the time of check-in. Passengers under the age of 12 must be accompanied by an adult.,
The baggage allowance of Sita Air depends on the flight route and airline. Generally, the cabin baggage allowance is 1 piece of checked baggage for domestic routes and 2 pieces of checked baggage for international routes. Please refer to your ticket for more information.
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