Explore SATENA web manage-booking services

Managing a reservation with SATENA Airlines can be accomplished through several basic steps. To begin, passengers may visit the carrier's website and leverage the Book a Flight tool to schedule their desired itineraries. Travellers will be prompted to submit their travel dates, destination, number of companions, as well as supplementary details. After submitting the asked for information, choices can be made among distinct fare classifications and any elective services which may be necessary. Passengers should then verify their booking and finalize payment utilizing a credit or debit card or other approved payment method. Upon completion of the reservation, travellers will receive an email confirmation containing their booking particulars and the airline's policies and amenities. Account access is also possible via the website's My Bookings page, where existing reservations can be viewed, modified or documents printed. Signing into one's account simply requires entering the affiliated email address and reference number for the booking. Ultimately, passengers may phone SATENA's customer care team to pose questions or implement alterations to their reservation. The customer service division can be reached toll-free in Colombia daily from 8:00am until 9:00pm.

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SATENA Flight Services

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SATENA FAQs

Booking refers to the purchase of tickets, change of tickets or any other type of services related to the booking of a flight with SATENA.,
A booking can include a maximum of 9 passengers.,
You can contact our customer service department at +57 1 339 5050 (Bogotá, Colombia) or 1-855-669-6674 (USA) or write to us at info@satena.com.co,
You can manage your booking online, from the My Bookings section of our website, or you can contact our call center at +57 1 339 5050 (Bogotá, Colombia) or 1-855-669-6674 (USA).
You can pay for your booking by credit/debit card, PayPal, Bancolombia, PSE (Colombia), bank transfer or cash in our offices. For more information, please consult our payment methods section.