Managing a reservation with SATENA Airlines can be accomplished through several basic steps. To begin, passengers may visit the carrier's website and leverage the Book a Flight tool to schedule their desired itineraries. Travellers will be prompted to submit their travel dates, destination, number of companions, as well as supplementary details. After submitting the asked for information, choices can be made among distinct fare classifications and any elective services which may be necessary. Passengers should then verify their booking and finalize payment utilizing a credit or debit card or other approved payment method. Upon completion of the reservation, travellers will receive an email confirmation containing their booking particulars and the airline's policies and amenities. Account access is also possible via the website's My Bookings page, where existing reservations can be viewed, modified or documents printed. Signing into one's account simply requires entering the affiliated email address and reference number for the booking. Ultimately, passengers may phone SATENA's customer care team to pose questions or implement alterations to their reservation. The customer service division can be reached toll-free in Colombia daily from 8:00am until 9:00pm.