Explore Royal Brunei Airlines web customer-care services
Contact Number: +673 2 232236Customer Service: +673 2 232459Cargo Enquiries: +673 2 232458Email: customer_service@brunet.com.bn Feedback and Complaint: Call +673 2 223236, email customer_service@brunet.com.bn, or fill up the online feedback formMail Address: Royal Brunei Airlines, P O Box 2966, Jalan Airport Lama, Bandar Seri Begawan, BS8673, Brunei Darussalam.
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Royal Brunei Airlines FAQs
At airports which offer online check-in, passengers can check-in from 24 hours up to 2 hours before departure time. At airports which rely on manual check-in counters, passengers can check-in from 2 hours to 40 minutes before recommended departure time, depending on the country.,
Cabin baggage allowance varies depending on the route, class and fare type purchased. The permitted free baggage allowance for Economy Class passengers is 20kg, while Business Class passengers may bring additional 30kg.,
We accept payment using Visa, MasterCard, American Express, Discover, and Union Pay. We also accept cash payments at our sales offices and Royal Brunei Airlines outlets.,
Royal Skies is the official frequent flyer programme of Royal Brunei Airlines, offering exclusive benefits and rewards for customers who frequently travel with us. Membership is free with no annual fees.,
Yes, pets can travel on board selected flights. Pets in the cabin must be in a suitable container and under the passengers full control. Passengers will have to pay a handling fee for each pet in the cabin
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