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Contact Rhein-Neckar Air Customer Service

Customer Care

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Rhein-Neckar Air, headquartered in the charming city of Heidelberg, has developed a sterling reputation as a premier carrier due to their dedication to superior customer care. Boasting a fleet of spotlessly maintained aircraft and an enjoyable onboard experience, the airline connects cities throughout Germany and beyond. Should inquiries arise during one's travels, the customer support team can be easily reached by phone at +49-6221-9900777 or via fax at +49-6221-9900888. Those preferring electronic correspondence are welcome to email kundenservice@rhein-neckar-air.de. Meanwhile, the main office is found at Terminalstrasse 1 within the Heidelberg-Mannheim Airport in Viernheim. With a promise of satisfaction on all journeys, Rhein-Neckar Air aims to remove stresses and maximize leisure for each passenger. Whether questions prior to booking or issues that surface en route, the customer representatives make certain all needs are addressed. One can fly assured under the care of Rhein-Neckar Air.
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Rhein-Neckar Air FAQs

Charges for excess baggage vary per route and depend on seat class and route of travel. Please contact the Rhein-Neckar Air Customer Care team for more information.,
A minimum of 2 hours before departure, passanger should check in online or at the check-in area at the airport. Please arrive at the airport at least 1 hour before departure.,
Flight information is sent directly to your email and/or SMS by the Rhein-Neckar Air Customer Care team once you complete your booking online.,
Passengers are allowed a minimum of two pieces of checked baggage. The total dimensions of all baggage should not exceed 158 cm (62 in). The total weight of all passengers checked in baggage should not exceed 32 kg (70lb).,
We accept Visa, Mastercard, PayPal, American Express, Diners Club, Discover, JCB, Unionpay, Apple Pay, Google Pay, and Alipay. Please note that the currency will be in accordance based off the location of your departure.