Pineapple Air makes online check-in available for travelers. Only ticketed customers on Pineapple Air operated trips originating from within the United States or Puerto Rico qualify for the online service. After entering flight details, the online check-in process can commence. The website permits check-ins starting 24 hours before takeoff, concluding no later than 45 minutes prior to the scheduled departure time. Throughout the process, passengers have the ability to check-in, view digital boarding passes, inspect changes to seating arrangements, and choose or modify meal selections where available. Upon completing check-in, an electronic boarding pass is automatically emailed to the traveler. This pass must either be printed or kept on a mobile device for airport arrival. When at the facility, customers should head straight for the gate. It is also wise to arrive at least an hour in advance of the stated departure to minimize queuing.