The booking staff at LIFT Airlines can help customers to manage their bookings by giving them guidance on flight availability, information on flight statuses, and that on the policy on baggage. Other areas that the booking staff can help the customers include; locating suitable hotels and rental car services and helping with the ticketing and making any changes to the existing bookings. Furthermore, the customers can also be helped by the booking staff to check in and advise on suitable seat selection, refunds for the ticket, and flight rescheduling. They may also give the customers the information concerning luggage sizes to the destination, legislative requirements on immigration, and international law on airport security.