Kuwait Airways, founded in 1954, is the national airline of Kuwait and has a distinguished history spanning almost seven decades. With time, the airline has consistently increased its international presence, providing a network of 25 destinations from its main terminal based at the Kuwait International Airport. Through the year 2020, Kuwait Airways is among the oldest airlines in the world, complemented by strategic routes connecting different parts of the Middle East, Central Asia, Europe, and Africa. The passenger may make plans for moving between flights through several approaches, including the traditional website and several flight agents . Apart from enabling the passenger to book for flights beyond Kuwait, the user-friendly flight through a personal computer enhances the flying process into a more flexible and fewer effort experience for its passengers. Kuwait Airways is part of the Oneworld alliance, enhancing the passengers’ flight experiences by bridging the carriers across the world. Moreover, the firm ensures that the passengers are satisfied during their flights offering meals, free entertainment, and online check-in through its website in its more comprehensive service provision. The clients can check through the web from 48 hours before the stipulated time or amend their bookings, making reservation processes fast and more convenient. Those interested in keeping updates of their Kuwait Airways flight schedule can quickly access the needed information via its flight tracker. The tracker provides the details regarding departure, arrival schedules, connections, estimate time among others. To enhance communication, Kuwait Airways’ notification system updates the passengers of the flight by the use of electronic mail, text messages, or communication via an android installed app. In conclusion, the Kuwait Airways airline, founded in 1954, enhances its long history of experience with modern flights that put the customer and their convenience as the priority. From ticket booking to webpage tracking, designed to satisfy customer needs is part of Kuwait Airways’s policy.