kenya-airways customer care

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Customer Care

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Kenya Airways Customer Care Contact Numbers: * Reservations & Flight Bookings – +254 (020) 3274700 , * Doctor Fare Regular Bookings – +254 (020) 3274700 * Savannah – +254 (020) 3274400 * Cebu – +254 (020) 3274747 * Meetings/Group/Incentives Travel – +254 (020) 3274746 * Ticketing Enquiries and Refunds – +254 (020) 3274701 * Hotel Reservations – +254 (020) 3274745 Air Cargo – +254 (020) 822368 Customer Care, * +254 (020) 6422000 * +254 (020) 6422000 * Customer Relations Manager – +254 (020) 8222128 Kenya Airways Email:1) Reservation Office – reservations@kenya-airways.com , Ticket Sales and Refund – ticketing@kenya-airways.com , Tour and Travel – tours@kenya-airways.com , 4) Flight Schedule- flightschedule@kenya-airways.com E-mail Address: * +254 (020) 8223683 * air cargo * other ay * aircargo@kenya-airways.com General Feedback, * +254 (020) 6013731 Kenya Airways Postal Address: * Kenya Airways Head Office JKIA East Wing, Embakasi P.O.Box 30163 – 00100, Nairobi – Kenya

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Kenya Airways FAQs

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www.kenya-airways.com,
Passengers should check in at least two hours before a domestic flight and at least three hours before an international flight,
The checked baggage allowance for Economy Class is 20kg for domestic flights and 23kg for international flights.,
One infant (aged under 2 years) is allowed to travel per adult provided that the infant is on the lap of the adult or in an approved baby bassinet