Explore JetBlue web customer-care services
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JetBlue FAQs
If you haven't already checked in online or via the JetBlue app, you can check in at a kiosk using your confirmation code, passport, credit card, TrueBlue number or barcode.
If you need to make the claim once you've left the airport, please call the JetBlue Central Baggage Services at 1-866-538-5438 within four hours of landing.
Yes, you can reschedule or cancel a flight. However, you may need to pay a change or cancellation fee depending on the airline you booked with and the fare class of your ticket. Luckily during Covid-19, many airlines have reduced change fees or waived them altogether.
Departure and arrival times are according to airline's schedule. Delayed: Flight will depart 15 or more minutes after its scheduled departure time. Departed: Flight has left the departure gate but may not be airborne yet.
JetBlue will allow reservations to be held at the quoted fare for at least 24 hours after the reservation is made, if the reservation is made one week or more prior to the flight's scheduled departure.s
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