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Customer Care

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GOL Airlines Flight Services

Web Check-in
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GOL Airlines FAQs

You can track your GOL Airlines flight by visiting the My Trips section of their website and entering your flight details. You may also track your flight from the GOL Airlines app.
Yes, you can sign up for the GOL Airlines Flight Status Alerts service in order to receive notifications of any changes to the status of your flight.
You must check in at least one hour prior to the scheduled departure of your flight.
Yes, GOL Airlines offers online check-in for most flights. You must check in at least one hour prior to the scheduled departure of your flight.
To change your flight details, please contact GOL Airlines Reservations Center on tel: 0300 115 2121 (in Brazil)or +55 11 2127-4747 (outside Brazil).
You can check in for your flight online, through GOL's mobile application or at the airport or store counter. Online check-in must be done between 24 and 60 hours prior to departure, and it's only available for flights operated by GOL.
You may bring one piece of carry-on luggage plus one additional personal item - such as laptop, purse, briefcase, etc. - with a maximum weight of 10 kg (22 lbs). On select flights, you may also be allowed two pieces of luggage - each one weighing up to 23 kg (50 lbs) - at an additional cost.
Yes, you can change your ticket, but this service is subject to availability and difference of fare, and the change must happen within 48 hours of the scheduled departure.
GOL offers pre-ordered meals, snacks and drinks. These will be served to you depending on your flight duration. Make sure to place your order for your meal prior to your departure.
No, there are no age restrictions for unaccompanied minors. However, please note that an adult or legal guardian must accompany the child when dropping off and picking up the minor from the airport.
Call at: 0300 115 2121
Email at: atendimentoaovoo@voegol.com.br

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