Explore CemAir web customer-care services
You can also make CemAir customer care through 0861 737 800 or contact through service@cemair.co.za . The physical address is CemAir Ltd, 19 Sir Lowry Road, Woodstock, Cape Town, 7925. For travel agents, they can make a reservation by emailing reservations@cemair.co.za, general questions or inquiries contact info@cemair.co.za. CemAir will have you covered on all bookings and offer you a wide range of information on their customer care. If you have any booking activity you would like assistance in, or maybe you need questions answered or queries you need to make, you will have CemAir at your service.
Have Questions? We are here to Help!
CemAir FAQs
You will have to purchase a new ticket. Please ensure that you arrive at least 80 minutes prior to the departure of your flight.,
Yes, you may make changes to your flight date and/or time under the Manage My Booking section of the website, subject to a change fee applicable at the time.,
The type of refund available is dependent on the ticket type. Please refer to our ticket guide (link) or contact our reservations/sales teams for more information.,
Our contact information is available on the Customers section of our website. Please get in touch with us for any additional queries or assistance.,
The safety of our passengers, crew and aircraft is our top priority. We are in strict compliance with aviation regulations and routinely check, inspect and replace aircraft components to ensure that our fleet is safe. Additionally, our experienced and qualified crew are trained in emergency and safety procedures.
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