Explore Avianca Airlines web customer-care services
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Avianca Airlines FAQs
Most Avianca Airlines airport check-in desks open three hours before the scheduled departure time, and close one hour before. Please arrive no later than one hour before scheduled departure time in order to ensure adequate time to check in your luggage and board the plane.
Yes. If you purchase a flexible fare through Avianca Airlines, you may be eligible to receive a refund and/or change of date, depending on the fare and policies of your ticket type. For more detailed information on flexible fares and refunds, please consult the airline’s website.
You can easily change or cancel your Avianca Airlines flight online via the website, or contact customer service. You may also visit one of the customer service centers in either Costa Rica or El Salvador to request the change or cancellation.
Avianca Airlines’ checked baggage policy allows passengers one bag per person, with total dimensions (length + width + height) not exceeding 158 centimeters (62 inches). The allowed weight per bag is up to 23 kg (51 lbs) depending on the fare type selected.
You can book your flight with Avianca Airlines either at their official website (www.avianca.com) or through their customer service centers. The Avianca Airlines website or app lets you quickly and easily book flights to most destinations throughout the world.
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