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Contact Austrian Airlines Customer Service

Customer Care

Explore Austrian Airlines web customer-care services

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Austrian Airlines FAQs

You can purchase tickets through our website, through the Austrian Airlines app, or with the help of an Austrian Airlines Call Center.
You can check-in at the ticket counter of the airport, online or through the Austrian Airlines app. If you didn’t check-in online, please arrive to the counter at least 2 hours before your flights departure.
We generally allow up to two pieces of baggage up to 23 kg each for Economy Class customers, three pieces up to 23 kg each for Business Class customers, and four pieces up to 32 kg each for First and HON Circle Class customers. For more information on baggage policy and restrictions, please refer to our website.
For ticket changes, you can make changes to your ticket up to 4 hours before your scheduled flight time. Please note that certain fees may apply.
We accept payment by credit card, PayPal, or Skrill. Additional payment options may be available through our app or website depending on your country of residence.