Explore AirAsia web customer-care services
Get all the help you need with AirAsia! Call us for your flight inquiries, booking needs, and any other assistance through our support team. You can refer to the AirAsia customer care number – +65 3158 2222, or seek help on our website using the URL – www.airasia.com for all your needs. For those inquiring about AirAsia India, you can refer to AirAsia India customer care. Furthermore, engage with us through our platforms; Twitter: @AirAsia, Facebook: @AirAsia, and Instagram: @AirAsia, for our updates from AirAsia. We will ensure that all your needs are addressed comprehensively and with expediency.
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AirAsia FAQs
You can contact us instantly from any location on the globe with only one click. Please follow the link, https://support.airasia.com/s/article/How-to-Call-us?language=en_GB, to see our contact information and phone numbers for our various Customer Support channels.
You can notify AirAsia via email at aai_dpo@airasia.com if you have any questions, issues, or complaints about their use of your Personal Details or this Privacy Statement.
AVA, the chatbot, is accessible around the clock, every day of the year, to answer any questions you may have or, if necessary, to connect you with a human agent who can help you further.
To initiate a refund, the best way is to use the AirAsia app. Open the AirAsia Super App, go to the 'Chat' tab, and then click the 'Chat Bubble' button. Once the AVA Chat Window has opened, select 'Flights' from AVA's primary menu. Choose 'Refund/Case Status' to see where your request stands.
If there were no problems with your payment, your refund will be sent to your 'Cash Wallet,' from which you may then withdraw the funds and deposit them into your preferred bank account. The refund process can take up to 3 business days.
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