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Customer Care

Explore Air France web customer-care services

How many times did you find yourself in a situation where you needed to address some question to the transportation company, but the prospect of spending half a day on a hotline was equally worrying? In any case, it does not matter whether you have a short question about your reservation or need to urgently address the issue of changes in the flight schedule. Fortunately, Air France knows how to provide quality customer support and did everything possible to ensure that the friendly support team will help you with anything. With multiple ways to address to Air France, there is an option that will satisfy your preferences. If you value real-time communication, call Air France customer service at 01 87 23 78 65 – alongside understanding professionals, you will solve the problem in no time. If you prefer to feel more comfortable in email exchange, feel free to write your message and send it to the designated email address webassistance@airfrance.fr – be sure Air France will respond appropriately. However, the most valuable result of Air France’s approach is that it revolves around your convenience, not theirs. Air france customer service operates regularly every other day of the week, seven days in total, from 8am to 8 pm. This way, Air France’s team makes sure that even on weekends, or, conversely, during the workweek, you will receive the necessary amount of help. Finally, if your problem occurs at non-business hours, do not worry – Air France has an operational 24/7 hotline. No matter the time of the day, the real-time response will be just a call away, whether you need to inform about a last-minute change of plans or seek a 5-minute consultation. Air france customer service is not only about providing answers – it is about ensuring your trust, convenience, and peace of mind.

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Air France Flight Services

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Air France FAQs

Air France customers can check in for their flight online through the Air France website. The check-in process can be completed up to 24 hours before the departure of the flight. Customers can obtain their boarding pass directly from the website, and don’t need to go to the airport.
The standard checked baggage allowance for adult passengers on Air France flights is one piece with a maximum weight of 23kg (51 lb). For infants, the limit is one piece of 20kg (44 lb). Hand luggage is limited to one item per person and must not exceed 55cm (21 in) in total dimensions and 12kg (26 lb) in weight.
Yes, Air France offers online booking on its website. Customers can easily search and book flights directly from the website. Customers can also take advantage of various discounts and offers on flights, when booking online.
Air France allows its customers to make changes to their flight bookings, depending on the fare conditions. Cancellation fees will vary according to the ticket type. For international flights, a fee of €30 or the full ticket price (whichever is lower) will be charged. For domestic flights, a fee of €30 or 20% of the ticket price (whichever is lower) will be charged.