Explore Aeromexico web customer-care services
Aeromexico has several contact numbers for customer care and support: customer care and reservations: 1-800-237-6639 * IT services and requests: 855-524-5130 * complaints: 01-800-021-4010 * Email support: passengers@aeromexico.com. By providing an extensive array of contact numbers for reservations, IT services and requests, frequent complaints, and email support, Aeromexico helps ensure a timely response to any requests or complaints.
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Aeromexico FAQs
If you have misplaced an item on an Aeromexico flight, you can contact the airline directly after the flight and provide your name, flight number, seat number and a detailed description of the lost item. The airline will then search their planes, and contact you with an update if they find it.
You can check-in online for your flight, including payments for baggage and extra services. You can also check-in through the Aeromexico mobile app.
Aeromexico allows you to reschedule or cancel your flight without penalty or fees up to 24 hours prior to your departure. You can do this through Aeromexico's website.
Yes, you can purchase extra baggage allowance when you book your flight. You can add up to two additional pieces of baggage for an additional fee.
You can join AeroMéxico Club Premier loyalty program to earn points and receive exclusive benefits such as flight upgrades and discounts. You can apply online or through the mobile app.
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