Explore Vietnam Airlines web customer-care services
Vietnam Airlines is committed to providing excellent customer service, ensuring a seamless travel experience for its passengers. For those seeking assistance, the airline operates Customer Care Centers at major airports and other convenient locations. These centers offer a range of services, including ticket sales, baggage handling, reservations, and flight information. Passengers can also receive support with airport transfers to enhance their overall journey. To further facilitate customer queries and needs, Vietnam Airlines provides a 24-hour customer service hotline. Customers can dial 1800-VIETNAM (843-8671) to book flights, inquire about ticket details, check flight statuses, and obtain general information. The airline's dedicated customer service representatives are ready to assist with a variety of concerns related to both domestic and international flights. For those who prefer online interaction, Vietnam Airlines maintains a 24-hour customer service website. This platform allows customers to access a range of services, including online booking, checking flight statuses, inquiring about baggage limits, managing frequent flyer miles, and reserving additional services such as departure lounge access, car rentals, and airport transfers. In addition to the hotline and online services, Vietnam Airlines values written communication and offers customer service via email. Passengers can reach out to the airline's customer care team through the provided email address for assistance with specific queries or concerns. For a comprehensive and convenient customer experience, Vietnam Airlines is dedicated to providing reliable assistance through various channels, ensuring that passengers have the support they need at every stage of their journey.
