Explore Swoop web customer-care services

Swoop's customer care representatives can be reached by telephone during their operational hours. For clients residing in the United States and Canada, dialing 1-833-288-2535 will not result in toll costs. Their telephone lines are open from 6am until 6pm on weekdays from Monday to Friday on the East Coast of America. On Saturdays and Sundays, the hours are slightly reduced, with phones answered between 7am and 4pm in the Eastern timezone. An alternative to calling is utilizing the online contact form situated at the web address https://www.flyswoop.com/contact-us, providing customers with a second pathway to communicate with the airline's team of representatives through Swoop's publicly accessible website.
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Swoop FAQs

Swoop offers scheduled service to domestic destinations within Canada and the United States, as well as vacation packages and charters in select destinations.,
Baggage allowances may vary depending on the fare purchased. Standard checked baggage allowance is one piece of checked baggage up to 23kg/50lb per passenger. One personal item is also allowed per passenger.,
Yes, changes can be made up to 3 hours prior to scheduled departure subject to availability and applicable fees and fare difference.,
Refunds are not currently available, however, some fares may be cancelled for a future travel voucher for the full value of your booking.,
Swoop accepts Visa, MasterCard, American Express and Interac online payments