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Contact Southwest Airlines Customer Service

Customer Care

Explore Southwest Airlines web customer-care services

Southwest Airlines goes out of its way to provide easy and fast service to its customers, making it easier for you to get the quality service you need when you need it. The Southwest Airlines customer service phone number is open to all passengers, no matter the reason for the call. Whether you want to make a booking, edit your booking, or want to know more about fares and flight schedules, simply dial the phone number, and an expert will be ready to walk with you through each step. For any flight disruptions, such as booking a flight deal, suffering a flight break, or filing a complaint, connecting with the customer hotline gives you the assurance you will get prompt help from a team that understands all your travel needs. Service representatives can also help address any concerns that are unique to your travel needs. All you have to do is give your name a call, and the rest of your travel needs will be taken care of satisfactorily and promptly.
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Southwest Airlines FAQs

No, Southwest does not charge change fees. You may cancel or change your flight reservation for free for any reason up to 10 minutes before your scheduled departure time.
You can easily cancel or change your reservation online in the “My Reservations” section of our website. You may also contact the Customer Service team to assist you with canceling or changing your reservation.
You can check the status of your flight online at Southwest.com. You can also sign up to receive real-time flight updates via text message or email.
You can check-in for your Southwest flight online starting 24 hours before your departure time. You can also check-in for your flight at one of our airport kiosks or at the ticket counter.
Southwest accepts major credit cards, debit cards, Apple Pay, PayPal and certain U.S. travel cards. We also accept cash at the airport ticket counter.