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Contact RusLine Customer Service

Customer Care

Explore RusLine web customer-care services

The phone number for contacting Rossiya-Russian Airlines's customer support is +7 495 223-55-55. While this phone line serves as the official channel for addressing customer issues, the airline also enables clients to write emails to their support staff at info@rossiya-airlines.ru. Though phone assistance is available from 9:00 a.m. until 6:00 p.m. local time zone GMT+3, on weekdays from Monday through Friday, during these weekday working hours, live online chat with an agent can be found on Rossiya-Russian Airlines's website. While phone is the primary method, email and live chat provide alternatives for clients seeking solutions outside standard business hours or who would prefer communicating digitally over calling.
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RusLine FAQs

You may check your flight status online on our website or by contacting our 24/7 Call Center.,
You may make changes to your ticket no less than 24 hours before the flight departure time.,
Yes, passengers are entitled to two pieces of baggage. For more information, please refer to the information regarding baggage on our website.,
Yes, RusLine allows online payment with a limited number of banks.,
In case of cancellation of flight, the passengers will be refunded. Please check the details on our website for further information.