Explore Nouvelair web customer-care services
Nouvelair Customer Care can also be contacted through 96 1 11 60 60 or on +216 71 11 60 60 mail reservations@nouvelair.com . The customer service is available for calls on Monday to Friday: 5 am to 8 pm, Saturday: 5 am to 6 pm, and Sunday 5 am to 9 pm .
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Nouvelair FAQs
Customers can cancel their booking and get a full refund within 24 hours after making the booking.,
Passengers should provide a valid ID or passport and the e-ticket or booking confirmation during Check-In.,
Passengers can change their flight date/time before departure by contacting the customer service team.,
Nouvelair allows all passengers one free piece of checked baggage per person, with a maximum weight of 25 kgs.,
Passengers can contact the customer service team to report a lost item. Nouvelair will investigate and make efforts to find the lost item.
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