Explore MASwings web customer-care services
MASwings is a regional airline based in Miri, Sarawak, Malaysia. We offer domestic flights to rural East Malaysia. Should you require any assistance or have further customer inquiries, please contact our Customer Care line on +60 82-423 600 or email us at airasia.contact@malaysiaairlines.com. Additionally, you can visit our web address, www.maswings.com, to see the range of services and flight types on offer. Fly with us at MASwings , where we put your world together adeptly.
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MASwings FAQs
MASwings allows unused tickets to be refunded in full, after deducting the applicable administrative/service fee and processing fees. Refunds will be credited to the original form of payment used for ticket purchase.,
MASwings permits a free baggage allowance of up to 20kg for Economy Class passengers and up to 30kg for First and Business Class passengers. Excess baggage is charged at RM30 per kilogram.,
MASwings passengers must check-in at least 2 hours prior to their scheduled departure time for domestic flights and 3 hours for international flights. Passengers must check-in at the counter at the airport. ,
All passengers must present valid photo identification (such as passport, ID card or driving license) for check-in. Passengers must also present the credit card used to make the booking or booking receipt for verification. ,
MASwings provides assistance for passengers with special needs such as priority boarding, wheelchair services and other needs. Requests must be made at least 24 hours before the scheduled flight departure time.
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