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Contact Japan Airlines Customer Service

Customer Care

Explore Japan Airlines web customer-care services

Japan Airlines is responsible for ensuring your utmost customer care, and its 24-hour customer service available worldwide. Communication with the customer service team is possible through multiple channels, such as calls and email or contacting the official page on social media platforms, including on Facebook, and Twitter. Whatever form of contact you prefer, a call or an internet chat Japan Airlines provides you with it. If you want to save on time during your check-in, use the Webcheckin program . It has a shortened and summarized form and gives the chance to get all the necessary information about your flight. It is also crucial if JAL cares about the client by posting information in Chinese and Thai languages in addition to the international language – English. If you would like to get in touch with a customer service representative of Japan Airlines, please call 1800 102 4135. These services are available to you so that you know that Japan Airlines is ready to provide you with professional customer service support around the clock. Whatever pertains to your travel concerns or flight details disputes, whatever the issue with your booking, Japan Airlines is standing by to assist.
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Japan Airlines FAQs

Award tickets are refundable with a cancellation fee of 15% of the fare, or ¥3,500, whichever is higher. All other ticket fares are non-refundable.
You can contact Japan Airlines Customer Care by calling 0120-085-222. You can also contact them by email using our Contact Us form on the Japan Airlines website.
Japan Airlines allows one piece of carry-on baggage free of charge for domestic flights with a maximum weight of 10kg and a maximum size of 203cm (length + width + height combined). For international flights, passengers are allowed two pieces of carry-on baggage free of charge with a maximum total weight of 20kg and a maximum size of 203cm (length + width + height combined).
For domestic flights, you can check-in online using the Japan Airlines website starting 24 hours before your departure. For international flights, you can check in online starting 48 hours before departure. You can also check in at the airport no later than one hour before departure.
Yes, Japan Airlines offers several discount programs for both individuals and groups. These include corporate discounts, student discounts, senior discounts, and more. Please check the Japan Airlines website for more information.