Explore Hainan Airlines web customer-care services
Hainan Airlines has multiple ways to contact their customer service. One can reach out to them through email customerservice@hnair.com , call their hotline 400-898-9898 from Mainland China and 800-830-5900 from Overseas or visit their website for any inquiry get more information through https://www.hnair.com/cn/helpcenter_online.html . One can also contact their customer service team through WeChat. Reach out to the above means to get the necessary assistance.
Looking for something else?
Hainan Airlines Flight Services
Have Questions? We are here to Help!
Hainan Airlines FAQs
Hainan Airlines offers a 24-hour full refund policy for tickets purchased online for domestic flights and 72-hour full refund for international flights. Tickets can be cancelled either online or through customer service. Refunds will be issued to the original form of payment used for the ticket purchase.
For domestic flights, customers need to show their valid photo ID at the time of check-in. For international flights, customers need to show their passport along with relevant visa documents.
Hainan Airlines’ baggage allowance is based on the type of ticket purchased. Economy class passengers are allowed one piece of free checked luggage up to 20 kg, while business class passengers are allowed two pieces at up to 32 kg each.
Yes, Hainan Airlines does offer travel insurance for customers looking to purchase additional coverage for their flights. Customers can purchase individual policies or family policies depending on their needs.
Hainan Airlines provides a range of additional services for customers with special needs, such as elderly passengers, pregnant passengers, and passengers with physical disabilities. These services include assistance at the airport and additional services onboard the flight.
Webcheckin.info
Let’s Chat
© Webcheckin.info 2024