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Customer Care

Explore Guna Airlines web customer-care services

While Guna Airlines aims to meet travelers' needs, its customer service shows room for improvement. The airline offers several contact options, yet responsiveness remains inconsistent. Toll-free phone assistance seems only nominal, with long hold times the norm. Email inquiries rarely receive timely replies, leaving fliers frustrated. Live chat proves somewhat more satisfactory, though agents often appear ill-informed. Better training could remedy such issues. The website maintains a extensive FAQ but lacks human interaction. On social media, responses fluctuate from prompt to nonexistent. With attention to building rapport and consistency, Guna may gain customer goodwill. But for now, problems persist. In catering to masses, some customers fall through cracks. Those dedicating time and money to the carrier deserve more reliable support. With adjustments to practices and personnel, Guna could offer the personalized care today's consumers expect.
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Guna Airlines FAQs

Guna Airlines allows customers 1 piece of carry-on baggage and 1 piece of checked baggage with a maximum combined weight of 23 kgs.,
Guna Airlines offers a full refund for tickets cancelled up to 24 hours prior departure for all domestic flights. For international flights, tickets can be cancelled up to 48 hours prior departure for a full refund.,
Yes, an original, valid photo ID such as a passport, driving license or PAN card is mandatory for all passengers travelling with Guna Airlines.,
Yes, in-flight meals are included in all tickets on all Guna Airlines flights.,
No, Guna Airlines flights do not currently offer Wi-Fi service.