garuda-indonesia customer care

Contact Garuda Indonesia Customer Service

Customer Care

Explore Garuda Indonesia web customer-care services

Have you been frustrated by poor-quality customer care that has made you feel unimportant and dissatisfied? We can agree that excellence begins with outstanding customer service. We are dedicated to creating outstanding interactions with our consumers. It’s as though you have your expert team of impeccably trained employees who are only a phone call away to deal with any issue, regardless of how minor it is. This is one of the assurances you receive from our Garuda Indonesia Customer Service team. Whether you need assistance with flight booking, itinerary modification, or a certain query about our services, a call to our helpful and competent agents will suffice. But it does not stop there; we offer 24-hour assistance. You may contact Garuda Indonesia Customer Service anytime throughout the day following the Garuda Indonesia customer service dedicated customer service line or the international hotline. No additional waiting until office hours to receive the support you require; our lines are always open to you during your trip. Alternatively, our email assistance will be as effective if you prefer a more laid-back pace. Simply submit an email to customercare@garuda-indonesia.com, and rest assured that our staff will respond as quickly as possible, ensuring your questions are dealt with promptly and professionally. We at Garuda Indonesia appreciate that customer service is not only about providing responses but also about creating a tailored experience that emphasizes your worth and significance. We try to guarantee that our clients receive personalized support that fits their varying needs and preferences. Therefore, as you prepare for your first adventure or as a seasoned traveler, we at Garuda Indonesia provide you with the unrivaled customer service you deserve.

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Garuda Indonesia Flight Services

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Garuda Indonesia FAQs

The baggage allowance for Garuda Indonesia flights depends on your class of travel, route and fare type. Economy class passengers are generally permitted two pieces of carry-on luggage with a combined weight of 7kg, while business class and first class passengers are typically allowed 3 pieces of carry-on luggage weighing 10kg in total. Excess, checked and special luggage may be subject to additional fees. Please refer to the Garuda Indonesia website for further details. ,
Garuda Indonesia allows service animals to accompany passengers on board, provided they meet all the applicable rules and regulations. Passengers must provide proper documentation, such as proof of immunisation and health certificates, before travelling with their service animal. In addition, passengers must reserve space for their service animal in the cabin in advance of their flight. For more information, please visit the Garuda Indonesia website or contact their customer service team.,
Yes, Garuda Indonesia offers a variety of special meals for its passengers, including special meals for religious or dietary requirements. Passengers must place their order for special meals at least 24 hours before their flight departure. For further information, please refer to the Garuda Indonesia website or contact their customer service team.,
Passengers travelling with Garuda Indonesia must check-in at least one hour before their flights scheduled departure time. Online check-in is available 24 hours before the scheduled flight departure time. Please refer to the Garuda Indonesia website for further details.,
Yes, Garuda Indonesia offers refunds on cancelled flights. Passengers may apply for a refund on their cancelled flight by submitting a written request to Garuda Indonesia. Refunds will be issued in accordance with Garuda Indonesias refund policy, as outlined on their website. Please note that the refund process may take several weeks to complete.