Explore FlyPelican web customer-care services
If you need help with any services provided by FlyPelican, please contact our Customer Service by phone at 13 13 40 if you are calling from Australia or at 1800 359 697 and it is free if you are international customer. You can also reach out to us by email: [email protected] . Alternatively, use the online chat provided on our FlyPelican website. For written contact, use our postal address: Customer Service c/o FLYpelican PO Box 4035 Newcastle West, NSW 2302.
Have Questions? We are here to Help!
FlyPelican FAQs
Group bookings of 10 or more people must be made 48 hours in advance and depending on the route, the email address for group bookings is enquiries@flypelican.com.au.,
You may cancel up to 24 hours prior to your departure date, subject to a cancellation fee if applicable. Refunds will be issued to the original method of payment.,
At the time of booking, select one-way or return flights then enter the voucher code or promotional code in the designated section before making payment.,
If the amount paid for a booking is incorrect, our customer service team will be happy to help. Please contact us at enquiries@flypelican.com.au for assistance.,
Yes, depending on fare conditions, you can change flights but may incur a change fee or fare difference. To find out more, please review our terms and conditions.
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