Explore Empire Airlines web customer-care services
Empire Airlines’ customer service department is accessible over the phone at 1-800-327-2717 or through email at service@empireair.com also the company’s website at www.empireair.com . They can also be found on social media; Twitter @EmpireAirLines and Facebook @EmpireAirlines . The customer service operating hours oblige during the weekdays, i.e. from Monday – Friday 9:00am – 5:00pm EST, without inclusivity of the asserted holidays.
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Empire Airlines FAQs
Customers who wish to cancel their tickets within 24 hours of booking are eligible for a full refund. After 24 hours, customers may be eligible for a partial refund or flight credit of an equal value, depending on certain airline restrictions.
Yes, Empire Airlines provides lounge access with certain flight bookings and loyalty programs.
Empire Airlines has a standard baggage allowance of two pieces per passenger, with each piece weighing no more than 23 kg. Additional weight restrictions may apply based on destination and route.
You can book a flight with Empire Airlines via our website, mobile app, or by calling our reservations team.
Yes, Empire Airlines offers a variety of loyalty and reward programs, as well as discounts for senior citizens, students, and military personnel.
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