Explore Chongqing Airlines web customer-care services
Customer care service is equally multi-channel; you can reach them via apply in person, and through phone, 400 886-5568, or fax, +86 023 6385 4500. You can also contact us via email, service@chongqingairlines.com or visit their website www.chongqingairlines.com; their social media handle includes Facebook, facebook.com/chongqingairlines, and Twitter, twitter.com/chongqingair. Whichever means of communication may require you can closely monitor whatever you need to ask as well as afford to ask. Whether booking for travel, customer care services, or following up on information via social media, Chongqing Airlines has it all!
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Chongqing Airlines FAQs
For a normal passenger, a valid travel document (passport, ID card, etc.) is required. For passengers under the age of 18, a valid personal ID document is also required.,
A passenger travelling with an infant (under 24 months old) must obtain an infant ticket and must be accompanied by a guardian aged 16 or above. The infant must be seated either on the guardians lap or on a car seat provided by the customer.,
Passengers are allowed to carry limited baggage onboard. The specified items include one item of hand luggage and one personal item such as a laptop bag, handbag, etc. Liquid containers must not exceed 100ml and must be placed in a transparent, sealable plastic bag.,
Chongqing Airlines offers a variety of meals during its flights, including vegan, gluten-free and vegetarian meals. All meals are prepared in house and served fresh, with a choice of Chinese and Western cuisine.,
The customer service department can be contacted at any time to discuss alternative options available in case of a flight delay. If the flight is cancelled, a complimentary ticket for the same itinerary will be offered.
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