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Contact China Eastern Airlines Customer Service

Customer Care

Explore China Eastern Airlines web customer-care services

From booking inquiries to travel and beyond, setting out on a journey with an airline creates so many questions. The china eastern airlines customer service is only a click or call away, making your booking and flying process as smooth and stressless as possible. Whether you need help with a last-minute reservation or have an urgent issue, the knowledge agents of China Eastern Airlines are available 24 hours a day. Dial 4008-999-999, the 24 hour China Eastern Airlines customer service phone number, and a professional, friendly person will deal with your questions as soon as possible. Alternatively, you can send them an email at cs@ceair.com, and their team will address your concern with the most personalized approach. China Eastern Airlines also has a website, ceair.com, which provides information about their services, routes, and anything else you might require. This includes flight schedules, baggage information, or otherwise – the user-friendly platform is tailored to inform you to the best extent possible. Headquartered at Shanghai Pudong International Airport in Shanghai, China, China Eastern Airlines seamlessly connects passengers to a large network of domestic and global destinations. Whether you are a frequent flyer or a first-time customer of this magnificent carrier, their brilliant China Eastern Airlines customer service makes sure that every detail of your travel is professionally and caringly managed. Therefore, if you have any questions or need help from China Eastern Airlines, don’t be afraid to contact them via their website, phone number, or email. Their team is willing and waiting to provide you with the customer service you need.
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China Eastern Airlines FAQs

You can check your flight status on their website or by downloading their mobile app, CEA+. Alternatively, you can also call their customer service hotline to check your flights status
China Eastern Airlines offers scheduled flights and cargo services, including international and domestic services. They provide a range of services, including exclusive VIP business class services, in-flight entertainment, duty-free shopping, and other amenities focused on making your flight enjoyable.
Yes. You will need to call their customer service hotline to submit a cancellation request and they will inform you of the cancellation fees, if applicable.
Yes. You can upgrade your ticket after you’ve purchased your ticket. The fee for the upgrade depends on the type of ticket and the distance traveled.
Yes. You can join their Miles Life program, which offers exclusive bonuses, rewards, and discounts for frequent travelers.