Explore Beijing Capital Airlines web customer-care services
Beijing Capital Airlines’ customer support for all services is extensive. Contact them via email at service@capitalairlines.com or via phone +86 10 6452-7355 / +86 10 6258-9686. Additionally, there is a fax option at +86 10 6458-1666. Live chat support is also provided and is available directly on their website and online assistance. Their customer service representatives and their representatives on popular social media platforms such as Facebook, Twitter, and Weibo are always ready and willing to assist. Diverse communication channels are at the heart of Beijing Capital Airlines’ commitment to providing stellar customer service on all fronts, offering passengers a quick, convenient, and efficient process and answering questions on multiple platforms.
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Beijing Capital Airlines FAQs
At least one checked baggage item up to 23kg (50lbs) is included in the ticket price. Additionally, customers are allowed to carry two pieces of free hand baggage with a maximum weight of 10 kg (22lbs) and not exceeding 158 cm (62 in) altogether. For any bag over 10 kg (22 lbs), customers must pay an additional fee.
Beijing Capital Airlines offers both online self-check-in and counter check-in services across its network. Self-check-in is available up to 24 hours prior to the flights scheduled departure time, while for counter check-in customers must check-in no later than one and half hours before departure, depending on the airport.
The visa requirements depend on the passengers nationality and on the destination country. Passengers should make sure to check the visa requirements for their destination on the airlines website or with the local embassy prior to departure.
Each passenger is allowed to carry one piece of free hand baggage with a maximum weight of 10 kg (22 lb) and not exceeding 158 cm (62 in), which must be compatible with the overhead lockers.
Beijing Capital Airlines offers a variety of meal selections on board, including Chinese and international meals, special meals for children and vegan/vegetarian options.
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