Explore Air Astana web customer-care services
In case of questions or assistance, you have several options to contact the Air Astana customer care service. Telephone number is +7 7172 57 48 48 in case of calling within Kazakhstan or +7 7172 78 91 02 in case of international calls. The email is service@airastana.com. Do not hesitate to ask the customer care team regarding your flight booking, flight schedule, and special assistance required. They are trained to help you and ensure a seamless experience.
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Air Astana FAQs
We recommend you contact our Customer Support Team as soon as you can so that they can advise you of the next steps.
We offer a full refund on any unused or partially used tickets purchased through our website within 24 hours of the initial ticket purchase. After 24 hours, refund conditions may vary depending on the circumstances.
You can change your ticket by contacting our Customer Support Team and they will provide you with further assistance.
The checked baggage allowance for most flights is one piece of 23 kg (50 lbs) per person, plus one piece of hand baggage of max. 7 kg (15 lbs). Larger baggage allowances may be available for Premium passengers, please contact our Customer Support Team for more details.
Please contact our Customer Support Team so we can advise you of the best options available.
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